Description
Maintenance services – oil changes, tire rotations, and the like – are services that professional technicians perform every day. And because we perform these tasks on a “routine” basis, it becomes easy to take these services – and the incorporated processes and procedures – for granted.
In this seminar, Motor Age Director of Training Pete Meier will show you common mistakes technicians are making every day while performing common maintenance and repair services – and the real cost to both the shop and the consumer that occurs as a result. He’ll also show the correct processes and procedures that you can put into place in your shop immediately – small changes that will result in greater customer satisfaction and lower comebacks!
