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How can we help?
If you have a question related to orders, product content or technical issues related to our website, please enter the details below. Our Customer Service team will respond within one business day to help resolve your issue.
Customer Support Line: 1-800-497-0037
Support Hours
Monday-Friday, 8:00 am – 5:00 pm EST
Frequently Asked Questions
Who should I contact about bulk discounts or group rates?
Contact James Hwang at jhwang@endeavorb2b.com or by phone at 949-933-9418.
How long does it take to receive the books once I've ordered them?
Orders are processed and mailed within 24-48 hours of receipt, Monday through Friday if the order is placed prior to Noon CST.
Do you accept purchase orders?
Motor Age Training will accept purchase orders for training manuals if the order is being placed by a government agency or a school.
What shipping options are available?
All ASE Study Guides are sent via UPS, unless you request than an order be delivered to a PO Box, in which case they will be shipping via US Postal Service.
How often are the books updated?
The books are revised and updated in correlation with the changing ASE task lists for each subject. The updated task lists are provided to us by ASE each fall.
How do I get a receipt for my purchase?
Receipts are automatically emailed to you after you make a purchase. If you do not receive the email receipt, please check your spam or junk folder. You can also view all of your orders on your My Account page.
How long do I have access to courses?
Course access expiration varies based on course. If you have questions about a specific course, please contact us at motorage-support@motoragetraining.com.
I need to reset my password.
If you forgot your password, click here to reset it.
What should I do if I have to return an order?
Product returns (i.e. books, DVDs) should be shipped to Endeavor Business Media, ATTN: Returns Department, 1263 Southwest Blvd., Kansas City, KS 66103.
How do I get a refund for something I purchased?
If for any reason you are not satisfied with your purchase, you may return your order within 30 days of purchase for a full refund minus shipping & handling. In order to receive your refund, the returned item(s) MUST BE IN RESALABLE CONDITION. Damaged returns will not be refunded. Refunds can take up to 4-6 weeks.
Pass or Don’t Pay Guarantee
As a testament to our confidence in the quality of our study guides, we offer a “Pass or Don’t Pay” money-back guarantee. If you don’t pass your ASE test within 90 days after purchasing one of our corresponding study guides, send us a copy of your test results and book receipt, and we’ll refund the entire cost of the study guide – less shipping & handling.
Please Note: Pass Or Don’t Pay Guarantee ONLY applies to print-versions of Motor Age Training study guides purchased at MotorAgeTraining.com within the last 90 days, and you MUST have purchased the study guides at least 14 days prior to taking your test. Purchases made on third-party platforms are excluded. All other products (i.e., OnDemand video, DVDs) are not covered by this Guarantee.
