Maintenance services – oil changes, tire rotations, and the like – are services that professional technicians perform every day. And because we perform these tasks on a “routine” basis, it becomes easy to take these services – and the incorporated processes and procedures – for granted.
In this seminar, Motor Age Director of Training Pete Meier will show you common mistakes technicians are making every day while performing common maintenance and repair services – and the real cost to both the shop and the consumer that occurs as a result. He’ll also show the correct processes and procedures that you can put into place in your shop immediately – small changes that will result in greater customer satisfaction and lower comebacks!
Presented by:
PETE MEIER
Pete Meier has been in the automotive aftermarket for 50 years, starting as a service station attendant while in high school. He’s earned ASE Master Automotive certification, has wrenched on just about everything that runs on gasoline, taught in both private and public vocational schools, trained technicians at regional and national events, and served as the technical editor for Motor Age magazine and later as the EBM Director of Digital Content. During his tenure at Motor Age, he led the publication into the Internet age and was the first to bring an industry trade publication to social media and created the Motor Age YouTube channel, now with over 109,000 subscribers. He was also the first in the industry, in partnership with TST, to host “live” training webinars in a shop atmosphere, making online training as close to a “hands-on” experience as possible. Today, he is the Training Manager (Social Content) for Dorman Products and is excited about the opportunity to bring even more resources to our industry’s working men and women, to help them face the challenges of today’s (and tomorrow’s) technologies and to continue his personal quest to “advance the automotive service professional.
Course Content
Course Includes
- 1 Lesson
